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TOP 10 FAQ
• Is My Elements of Design drinking water faucet lead free
| Answer: | All Elements of Design drinking faucets meet or exceed existing regulations that limit the level of lead in your faucet |
| Answer: | No this does not mean Elements of Design has discontinued your item, although if a Elements of Design item has been discontinued we may not carry any replacement parts for that item replacement parts for discontinued items are limited. For further info contact Elements of Design Inc. |
| Answer: | Most Elements of Design faucets are forged or machined from the finest refined brass material. Only few products apply for use of recycled brass material and consist of 58% copper, along with other alloy to comply with the standard of ASME plumbing code requirements by our finest engineering and artistic workmanship |
| Answer: | Ceramic cartridge is a self contained system it consists of two ceramic disk with quarter circle opening rotating one on top of the other, and it controls water flow by either lining up or covering these openings, a washerless cartridge depends on the position of a crescent shaped opening at the bottom of the stem in relation to two rubber washers located at the bottom of the cartridge well |
| Answer: | Elements of Design recommends that you only clean your faucet with a mild non abrasive soap, such as hand soap, if you notice calcium or lime build up , we suggest that you use a half and half solution of one part warm water and one part vinegar and a wash cloth do not use any harsh or abrasive items to wipe down your K.B item. |
| Answer: | Tarnishing is caused by years of use, normal wear and tear , improper maintenance such as the use of various chemical agents for cleaning, unfortunately the only feasible remedy is to replace the tarnished portion of your faucet. |
| Answer: | All Elements of Design vessel sink are from 15” to 20” in diameter and about 5” – 8” bowl deep. Most of the vessel sink are come with installation template and manual. Make sure there is appropriate amount of space to accommodate the sink and accessories. Accessory like drain is sold separately. |
| Answer: | The standard recommended hole size is 1 3/8" |
| Answer: | No, all sinks and drains are sold separately. |
| Answer: | First remove the handle and retaining collar #19 & 18 on fig 1 |
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 Accessory - Parts [Application and installation] My trip lever is not working what should I do?
| Answer: | Removed entire mechanism by loosening the two screws on the face plate, carefully pull and inspect the mechanism to insure that all the pieces move freely. Sometimes due to extreme mineral deposits, it is necessary to soak in a 50/50 solution of Water & Vinegar. |
| Answer: | Applying Teflon tape on all joint works best on all the threaded connections |
| Answer: | The best way is with the aid of a Dumbbell Wrench. |
| Answer: | Actually that depends on the type of Lavatory sink you are installing, some new style lavatories and vessels do not have a built in Overflow, in that situation your best choice is to select a drain without the overflow holes. |
What is Washerless cartridge?
| Answer: | Washerless cartridge depends on the position of a cresent shape opening at the bottom of the stem in relation to one or two rubber washers located at the bottom of the cartridge well. |
| Answer: | The cartridges are the most critical component in a faucet. Elements of Design utilizes state-of-the-art ceramic disc cartridges for a lifetime of drip-free dependable usage. Ceramic cartridge is a self contained system it consists of two ceramic disks with quarter circle opening rotating one on top of the other, and it controls water flow by either lining up or covering these openings Due to its very nature Ceramic Carbide does not wear out due to friction, However special care should be taken in flushing all the lines prior to installing your faucet since any debris in the line may crack one or both of the ceramic disks |
| Answer: | Ceramic cartridge is a self contained system it consists of two ceramic disk with quarter circle opening rotating one on top of the other, and it controls water flow by either lining up or covering these openings, a washerless cartridge depends on the position of a crescent shaped opening at the bottom of the stem in relation to two rubber washers located at the bottom of the cartridge well |
Faucet - Kitchen faucet [Application and installation] How many holes are need to mount my Elements of Design kitchen Faucet
| Answer: | Depending on your faucet style the hole requirement varies. |
| Answer: | The standard recommended hole size is 1 3/8" |
| Answer: | Yes Elements of Design has extension kits for both of KB’s spout shank sizes for ½ inch shanks model number is KSEXTNUT for any ¾ shank the model number is KSEXTNUT34 |
| Answer: | First. determine the numbers of hole and space prior buying your faucet. The space is measure from the hole center to hole center and available in single hole, two hole (usually 3-3/8" to 4"), three hole (6", 8" or 6" - 16" on widespread models) and four hole (6", 8" or 6" to 16" on widespread models.)Secondly, determine the size of the spout. The spout should reach as close to the center of the sink as possible and if you have a multiple bowls, you may want to have the spout that can be rotates to provide coverage for each one.Lastly, determine the Finish. Most of the Elements of Design faucet available on Polished Chrome, Polished Brass (PVD), Oil Rubbed Bronze Satin Nickel and selected two tone finish like Polished Chrome/PVD, Satin Nickel/PVD |
| Answer: | "Single hole: For single hole faucet installation, there is no deck plate and accessory.
Two hole. One hole for single faucet and second hole reserve for accessories like sprayer and soap dispenser
Three hole. The center hole for faucet , the left hole reserve for hot water and the right reserve for cold water. Generally has a deck plate which covers the three holes.
Four hole. Generally like the 3-hole, the additional hole reserve for sprayer and soap dispenser.
Four hole. Generally like the 3-hole, the additional hole reserve for sprayer and soap dispenser.
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How to remove mineral clog from Kitchen faucet diverter sprayer.
| Answer: | "When the water is turned on, the sprayer doesn’t have enough pressure to get much of anything wet. It is caused by the diverter valve is clogged with mineral deposits or rust that reduced the water flow in your faucet. Following actions may solve the problem. Please be aware that this method is not effective to none mineral clogging. Before you operate this tip, we strongly recommend you to operate this tip inside a sink and with proper safety prevention to your eyes and nose by wearing a goggles or mask if needed and get it out from reach of children.
For models that faucet spout can be released easily.
1. Start by shut off the hot and cold water supply, you may need to use an adjustable wrench to shut it if it is too tight to shut off by hand.
2. Open the hot and cold faucet to drain out any water.
3. Release the sprayer hose from the spout tee.
4. Remove the spout from the faucet body by hand or tool.
5. Fill in vinegar to the water diverter till half full condition.
6. Clean the diverter valve with vinegar and a soft brush.
7. However if the mineral clog is heavy to remove, keep the vinegar inside the diverter for 12 hours or more to work as dissolvent.
8. Leak the vinegar out from the diverter.
9. Install the spot to the faucet.
10. Turn on the water supply and flush it for one minute to clean of any debris and mineral deposit.
For models that faucet spout can’t be released easily.
1. Start by shut off hot and cold water supply, you may need to use an adjustable wrench to loose the shut off handle.
2. Open the hot and cold faucet to drain out any water.
3. Unplug the flexible hoses from the supply shank side port of spout tee.
4. Remove the spout tee from spout shank and mounting washer and lock nut from the faucet
5. Remove the faucet from the sink and put it into the sink.
6. Reverse the faucet to upside down and use something to hold/secure it at this condition.
7. Turn off both cartridges to prevent leak.
8. Clean the diverter valve with vinegar and a soft brush. Skip 9 to 10. However if the mineral clog is heavy go to step 9.
9. Fill vinegar as dissolvent of mineral clogs into waterway for 12 to 24 hours to remove the stubborn mineral clogs.
10. Leak the vinegar out from the faucet and make sure the diverter area is clean.
11. Reversing the faucet back to original upright position.
12. Place mounting washer on spout shank and attached with spout shank locknut." |
| Answer: | "Maintenance tips for PVD coated and Lacquered coated products.
1. Use only mild soap and warm water to clean your faucet as often as possible. Do not use harsh chemical, acid based detergents, abrasive cleaners, steel wool polishes or scouring cleaners and any S.O.S Pads to clean your faucet because these will dull the finish and void your warranty.
2. Do not leave coffee and vinegar lying in the bottom of sink basin.
3. Clean your PVD coated product with warm water and damp clean cloth, clean it as often as possible as it will limit the water spotting.
4. To clean the lacquered coated products, follow above steps.
5. Elements of Design Products life time warrants that it’s PVD and lacquered products will not tarnish or pit." |
Kitchen sink - Stainless steel sink [Application and installation] What is self rimming sink?
| Answer: | Self rimming sink has a lip that folds over the countertop and is therefore resting on top of the countertop cutout. |
| Answer: | Fasteners is require to securely mount an undermount sink underneath the countertop so that the polished edge of granite or marble is exposed above the sink. An undermount sink cutout requires more polishing and installation labor than a self-rimming sink. |
| Answer: | This is not recommended. GOURMETIER sink provides a template on every sink for this purpose. |
| Answer: | You need a strainer/drain for every bowl in your sink that will not have a garbage disposal. |
| Answer: | GOURMETIER sink drain holes are standard size (3-1/2") for kitchen sink and 2" for bar sink. |
What shall I do for routine care on my stainless steel sink
| Answer: | "(1) Most dirt & stains: Use soapy.
(2) Watermarks: Wipe with damp cloth then towel dry.
(3) Disinfecting: Occasionally wipe surface with diluted household bleach (1 part water /1 part bleach).
(4) Maintenance: Occasionally clean by filling the sink one-quarter full with a 50/50 water/bleach solution. Let soak for 15 minutes, then wash sides and bottom as solution drains and thoroughly rinse. " |
| Answer: | "(1) Basic daily care: Clean the sink after each use with a soapy sponge or cloth, then rinse thoroughly with warm water and dry with a towel using a dabbing motion. This will eliminate water spots. Always be sure that your sink is rinsed thoroughly before
(2) Weekly cleaning: use a non-abrasive stainless steel cleaner covering the surface completely, rinse thoroughly with warm water and then dry with a towel using a dabbing motion. This regular attention to your sink will help avoid stains and rust partic" |
| Answer: | "(1) Do not allow food or beverage residue, metal canned products, or mild steel or cast iron cookware to remain on sink surface for long periods of time as this can result in permanent staining of the sink.
(2) Do not cut directly on sink surfaces.
(3) Do not scour the sink across the satin finish lines. Scouring across the satin finish lines can damage the original sink finish.
(4) Do not allow liquid soap or other household cleansers to dry on the surface of the sink. Most brands contain chemical additives, which will affect the finish.
(5) Do not use drain cleaning products that contain sulfuric or hydrochloric acid.
(6) Do not leave standing solutions of chlorine bleach and water in the sink for extended periods of time. Chlorides, which are found in most soaps, detergents, bleaches, and cleansers, are very aggressive to stainless steel. If left on the sink too long
(7) Do not use a steel wool pad to clean your sink. Steel wool pads have a tendency to break apart and small particles of steel can become embedded in the surface of the sink. The steel particles will rust and will give the appearance that the sink itself
(8) Do not use rubber mats or dishpans in the sink to protect the finish. Leaving rubber mats or dishpans in the sink can lead to surface rust or possible pitting. Instead use stainless steel bottom grids. If you do use mats or dishpans please remove them
(9) Do not leave wet sponges, cloths, or cleaning pads on the sink.
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| Answer: | Although your Elements of Design Sink is manufactured From 304 grade stainless steel, which is one of the most corrosion resistant types of steel in the industry, you should still pay close attention to its cleaning and maintenance to insure the continued durability and beauty of your sink. it is the nature of stainless steel to scratch and waterspot however there are things that could be done to prevent major scratches and blemishes from developing
Do's
The best way to maintain your sink is actually by cleaning it on a regular basis
Towel dry frequently to prevent the accumulation of mineral deposits from building up on the surface of the sink, these mineral build ups may appear as permanent water spots, if you do develop a build up of minerals from the water, clean with a soft cloth dipped in vinegar, make sure to rinse well and dry with a clean paper towel.
Clean your sink with a mild non abrasive solution of soap and water, you can also sprinkle Baking soda on a soft sponge and rub gently, always in the direction of the grain, some regular household cleaners contain chlorides, or acidic compounds, try to select those cleaner which have a low chloride content.
The use of a rubber mat will help protect the surface, however if you do use a rubber mat, please remember to remove daily as there is a possibility of bacteria growth under the mat.
If you do develop minor scratches, try using a stronger non abrasive cleanser such as Barkeepers friend or Franke’s 903 Inox Stainless Steel cleaner, Flitz or Gordon’s Miracle Shine, if necessary you can use a Fine grade 3M Scotch Brite pad and any of the above cleaning compounds, again make sure to rub in the direction of the grain, rinse thoroughly and towel dry when finished.
Don't's
Do not use steel wool when cleaning your sink, as they will leave residue of small Iron particles, these iron particles in time will develop into rust stains and blemish the beauty of your sink
Do not leave steel or cast iron cookware in the sink
Do not leave certain foods such as Pickles, mayonnaise, mustard, fruit or juices in the sink as they contain citric acids which may corrode the protective coating of your sink..
Do not use chlorine bleach, as chlorine attacks the protective coating that makes chlorine stainless
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I do not want a lot of waste at my jobsite. Can I get GOURMETIER sinks without the boxes?
| Answer: | Yes! GOURMETIER sinks are available individually boxed or "Nested Pack" with between 20 to Maximum 220 sinks on a pallet, depending on the model. There is a substantial savings as well when purchasing in nested pack for jobs. |
| Answer: | The specification sheet in PDF format is available to download from our website (www.gourmetiersink.com) |
| Answer: | We include a cardboard template with every sink. |
| Answer: | The 300 series stainless steel (which contains nickel) is NOT magnetic. Gourmetier sink is anti magnetic because all Gourmetier sink use 304 grade stainless steel. |
| Answer: | 18 gauge = 0.050", 20 gauge = 0.038", 22" = 0.031" and 24 gauge = 0.025" |
Is my Elements of Design stainless steel sink soundproof?
| Answer: | No our Elements of Design stainless steel sinks are not sound proof but they all have a sound deadening coating or pad installed on them. |
| Answer: | "(1) Tough - Stainless steel is more durable than porcelain and cast iron, and more forgiving than composites. Stainless steel sinks will not chip, nick or crack. Thin stainless sinks can get dented, but ***cheap*** sinks of any other materials tend to be less l
(2) Luster - Stainless steel finish resists scratches. It keeps its luster longer while other materials will show their age.
(3) Absorbs Shock - Stainless steel sinks on impact will ""give"" to cushion glasses and dishes against breakage.
(4) Easier to Clean - Stainless steel retains its luster when cleaned with mild soap and a soft towel. Healthcare facilities trust stainless steel sinks due to their sanitary surface.
(5) Greater Capacity - Stainless steel has strength and flexibility that allowing deeper sink bowls. It’s providing more usable space than porcelain or cast iron.
(6) Compliments Any Décor - Stainless steel sinks have clean lines and cool texture that reflect surrounding colors and patterns.
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| Answer: | GOURMETIER offers the widest selection of premium-level 304 Grade stainless steel sinks at moderate prices like no other brand. |
| Answer: | All GOURMETIER sinks are certified to meet the standard IAPMO and CSA codes required for new construction or remodel. |
| Answer: | No. GOURMETIER sinks use premium 304 (18-10) grade stainless steel on all models. Some manufacturer might use other grade of stainless steel. |
| Answer: | All Gourmetier sink are in Brushed Nickel Finish for long lasting and easy to clean. |
| Answer: | Yes. All Gourmetier sinks are One-Piece Construction Design. |
| Answer: | Yes. Proper and well appointed under coatings will aid in noise reduction, condensation prevention, and maintaining the water temperature when pre-soaking dishes. |
| Answer: | Stainless steel holds the highest ranking in material choice for kitchen sinks with minimal care and can look like new for a very long time. |
| Answer: | Gauge is an inverse measurement range, the lower the number, the thicker the steel. |
| Answer: | 304 Grade is the standard "18/10" stainless steel, which contain 18% Chromium and 10% Nickel. |
| Answer: | YES. Because 304 grade stainless steel use on GOURMETIER sink can be used to liquid nitrogen and up to approximately 1500?F |
Are GOURMETIER sinks warranted? And for how long?
| Answer: | Yes. Every GOURMETIER sink carries a Limited Lifetime Warranty against defects to its original purchaser. |
Lavatory - Faucet [Application and installation] Can I use my old drain assembly on my new Elements of Design bathroom lavatory faucet?
| Answer: | Clean your faucet with a mild soapy water solution and a damp cloth, rinse well with water insuring not to leave any residual cleaner solution, dry with a soft cloth, should you have any leftover hard water stains, clean with a 50/50 solution of vinegar/water, periodically apply a soft non abrasive wax, this will preserve the finish of your faucet for years to come. |
| Answer: | Yes we recommend that a silicon base sealant be used when installing your drain, plumbers putty is not recommended as it may shorten the life of the finish on your drain |
| Answer: | All Elements of Design vessel sink are from 15” to 20” in diameter and about 5” – 8” bowl deep. Most of the vessel sink are come with installation template and manual. Make sure there is appropriate amount of space to accommodate the sink and accessories. Accessory like drain is sold separately. |
| Answer: | Some of the Elements of Design vessel sink has pre-drilled faucet holes but some don’t. If you vessel sink is without pre-drilled faucet holes, decide where you want the faucet to be in relation to the sink. Once the faucet/sink layout been confirmed, use a card board to make a template of the counter top, mark appropriate location for drainage and faucet hole. It is recommended measuring twice the cuts layout before making the cuts with jigsaw. |
How do I maintain my vessel sink?
| Answer: | Do not over tighten the drain, over tighten the drain will damage the surface of the glass sink. |
How should I flush my faucet.? And how often?
| Answer: | Debris in the line may be present even after flushing the lines, so it is recommended that you flush your faucet a few days after installation and every time the water supply has been shut off for any service or repair, the optimum method for flushing the lines is to shut off the water supply to the faucet , remove your cartridge and seats and springs, turn you water supplies on, making sure to cover any surfaces that may be water damaged and deflect water into the sink, let the water run for a few seconds, replace cartridge, remove aerator and open both hot and cold valves, let water run, rinse aerator and replace. |
The hot or cold indicator button fell off of my Elements of Design handle were can I find a replacement for my item
| Answer: | You can call Elements of Design and we carry buttons for your Elements of Design handle. You may want to try before reinstalling your button to place a small amount of model glue onto the button, then place the indicator in place properly hold for a few seconds and you should be done. |
What is the material for vessel sink?
| Answer: | All Elements of Design vessel sinks are make by high quality tempered glass or premium grade vitreous china porcelain |
| Answer: | All Elements of Design vessel sink are made of high quality tempered glass with typical thickness range from ½” to ¾”. Tempered glass is about 5-7 times stronger than regular glass |
Lavatory sink - Vitreous china sink [Application and installation] How can a vessel sink be installed?
| Answer: | A vessel sink is a sink that rests partially (recessed installation) or completely above the surface (countertop installation) on the vanity. It does not install under the countertop. Vessel sinks are their own separate unit and need to be installed a certain way. |
| Answer: | Before choosing a sink, determine how much space you will need to install. Make sure the sink will fit to onto countertop or cabinet base and leave enough room to install the faucet and other bathroom accessory product. |
| Answer: | It’s better to install the sink and faucet at the same time. It will allow you to make all necessary alterations prior to installing any component. |
| Answer: | Pedestal sinks are wall-mount installation, either hung on the metal bracket that is attached to the wall framing or boled directly to the framing. |
| Answer: | it depends on the number of pre-drilled faucet holes in the sink. Pre-drilled fauet holes are usually fit for 4" or 8" center-to-center faucets. Make sure the proportion of the faucet size and sink size are match. You don’t want a faucet does not fit your sink or vice-versa.. |
How can I remove black marks that showed up on my vitreous china sink?
| Answer: | Any aluminum materials rubbed against vitreous china sink may leave black marks. You may use a plastic scouring pad with a non-abrasive cleaner to remove black marks. |
| Answer: | No harsh cleaners or chemicals should be used to clean bathroom sinks. Simply use non-abrasive cleaner like soap and water will remove after each use. A small amount of lemon oil on a piece of cloth and wipe down the surface of vitreous china surface will make it shine. |
| Answer: | Any aluminum materials rubbed against vitreous china sink may leave black marks. You may use a plastic scouring pad with a non-abrasive cleaner to remove black marks. |
| Answer: | No harsh cleaners or chemicals should be used to clean bathroom sinks. Simply use non-abrasive cleaner like soap and water will remove after each use. A small amount of lemon oil on a piece of cloth and wipe down the surface of vitreous china surface will make it shine. |
Does sink come with drain?
| Answer: | No, all sinks and drains are sold separately. |
| Answer: | All Fauceture vessel sinks are certified to meet the standard IAPMO codes required for new construction or remodel. |
| Answer: | Pedestal sink is undeniable good looking and save space in the bathroom. All pedestal sink provide pre-drilled faucet mounting holes and ease of installation. Pedestal style sink comes with matching pedestal base. It’s a perfect choice for increasing the amount of open space in almost any bathroom. |
Maintenance - Faucet [Care and maintenance] What Cleaning products should I stay away from while cleaning my Elements of Design item
| Answer: | Elements of Design recommends that you only clean your faucet with a mild non abrasive soap, such as hand soap, if you notice calcium or lime build up , we suggest that you use a half and half solution of one part warm water and one part vinegar and a wash cloth do not use any harsh or abrasive items to wipe down your K.B item. |
| Answer: | Elements of Design suggest that you get a water softener second you may proceed to cleaning your item with a half and half solution of one part vinegar and one part warm water. You may need a toothbrush to clean those hard to reach spots. |
| Answer: | A Preserving the finish of your faucets begins with proper installation, please make sure to avoid using plumbers putty as this will void the warranty as well as affect the durability of your finish, silicone based sealant is recommended. |
| Answer: | Yes!!!! If you need to use drain cleaners it is recommended that you remove the Pop-up plunger and carefully pour drain cleaner, clean any residue left on the drain collar. |
| Answer: | You can use non abrasive mild soap, the surface of your Elements of Design faucet is non-porous, so there should not be any need for any harsh cleaning agents. in addition to that you may apply carnauba wax to the surface of your faucet to help prolong its shine and extend the durability of your faucet. |
| Answer: | Remove Showerhead and soak overnight in a 50/50 solution of water and vinegar. |
| Answer: | Tarnishing is caused by years of use, normal wear and tear , improper maintenance such as the use of various chemical agents for cleaning, unfortunately the only feasible remedy is to replace the tarnished portion of your faucet. |
Miscellaneous - Faucet [Application and installation] If I am needing technical support or help installing my Elements of Design item who can I contact?
| Answer: | You can contact Elements of Design Inc. for any technical questions you have regarding installation or just about Elements of Design items in general we would be more than happy to answer any questions or concerns. |
If I order a Elements of Design item from K.B who can I contact for any type of tracking for my item.
| Answer: | You may contact Elements of Design for your tracking number only if you purchased directly from Elements of Design Inc. If you have purchased your K.B. item through a third party then you should contact your original place of purchase. |
| Answer: | No this does not mean Elements of Design has discontinued your item, although if a Elements of Design item has been discontinued we may not carry any replacement parts for that item replacement parts for discontinued items are limited. For further info contact Elements of Design Inc. |
| Answer: | Replacement parts can be purchased through original place of purchase or contacting Elements of Design Customer service at info@kingstonbrass.com and we will gladly direct you to a Elements of Design dealer nearby |
| Answer: | Elements of Design offers a wide variety of mixed finish items for further assistance take a look at www.kingstonbrass.com or feels free to contact one of our customer service representatives |
The hot or cold indicator button fell off of my Elements of Design handle were can I find a replacement for my item
| Answer: | You can call Elements of Design and we carry buttons for your Elements of Design handle. You may want to try before reinstalling your button to place a small amount of model glue onto the button, then place the indicator in place properly hold for a few seconds and you should be done. |
| Answer: | First you should turn off your water supply to the faucet then contact a professional plumber to assess the cause of the leak , if the plumber determines your leak was cause by a product failure, contact your original place of purchase so they can request the necessary replacement parts. |
| Answer: | Contact your original place of purchase, so they can take the appropriate measures in replacing your item. |
| Answer: | You do not necessarily need to return your item some parts on your faucet, tub filler or accessories etc. may be replaceable. In this case contact your original place of purchase and advise them of the situation with your Elements of Design item they should be able help you. |
Can I purchase Elements of Design items in mixed finish
| Answer: | Elements of Design offers a wide variety of mixed finish items for further assistance take a look at www.kingstonbrass.com or feel free to contact one of our customer service representatives. |
| Answer: | All Elements of Design drinking faucets meet or exceed existing regulations that limit the level of lead in your faucet |
| Answer: | Depending on the Elements of Design item you purchased the model number can be located in various areas. You may be able to find the model number to your item on the outside of the box your item came in, or on your original invoice. |
| Answer: | You may contact Elements of Design for your tracking number only if you purchased directly from Elements of Design Inc. If you have purchased your K.B. item through a third party via the internet then you need to contact your original place of purchase. |
| Answer: | All Elements of Design faucets meet or exceed ANSI A112.18.1, which means that all our faucets are limited to a flow of 2.2gpm at 60psi. |
| Answer: | Elements of Design is actively working with our manufacturing partners to improve the environmental load of all our products and is committed to be at the forefront of not only low lead limits but reduced water consumption devices, including the possible addition of self metering low flow faucets, Elements of Design expects to be in compliance of the upcoming new level well before its deadline |
| Answer: | Most Elements of Design faucets are forged or machined from the finest refined brass material. Only few products apply for use of recycled brass material and consist of 58% copper, along with other alloy to comply with the standard of ASME plumbing code requirements by our finest engineering and artistic workmanship |
| Answer: | All products that are required to be in compliance with the Federal Clean Drinking Water Act (NSF61) have been certified. |
| Answer: | The cartridges are the most critical component in a faucet. Elements of Design utilizes state-of-the-art ceramic disc cartridges for a lifetime of drip-free dependable usage. Ceramic cartridge is a self contained system it consists of two ceramic disks with quarter circle opening rotating one on top of the other, and it controls water flow by either lining up or covering these openings Due to its very nature Ceramic Carbide does not wear out due to friction, However special care should be taken in flushing all the lines prior to installing your faucet since any debris in the line may crack one or both of the ceramic disks |
| Answer: | PVD (Physical Vapor Deposition) is a molecular process whereby your faucet is finished with a uniform layer of deposited metals, metal alloys or metal nitrides and oxides. The resulting finish is a molecular bonded finished that has become part of your faucet rather than a “dipped” or spray coated faucet. The process is carried out in a large vacuum chamber (0.013 atmospheres). The faucets are placed into the evacuated chamber while an inert gas such as argon is backfilled and ionized. This cleans and prepares the parts for the metal deposition process. A metal is introduced to a high current, low voltage electrical arc resulting in a gaseous and ionized metal that is then accelerated at high energies and introduced to the chamber with inert or reactive gases. The different mixtures of gases will react with the deposited metal resulting in the various colors we see on faucets. For instance, zirconium and nitrogen are used to make the popular polished brass we see on most door handles and faucets |
| Answer: | Ceramic cartridge is a self contained system it consists of two ceramic disk with quarter circle opening rotating one on top of the other, and it controls water flow by either lining up or covering these openings, a washerless cartridge depends on the position of a crescent shaped opening at the bottom of the stem in relation to two rubber washers located at the bottom of the cartridge well |
When I purchased my Elements of Design item I purchased mixed finish but now I don’t like it can I change out the item color I don’t like?
| Answer: | Elements of Design offers a wide variety of mixed finish items so depending on your model number you may be able to change out the finish you do not particularly like. |
Shower - Tub & Shower [Appliaction & Installation] What happens if my valve is upside down?
| Answer: | You will most likely get water coming out of the showerhead and the spout at the same time and When you turn on your valve you will get hot water first and it will go to cold water as you turn the handle to the full ON position |
| Answer: | The first option would be to remove the valve and reinstall the valve correctly, but you can also use our instruction for reversing the cartridge, this will correct the You will nonetheless still have to live with the water coming out of both the spout and the showerheadwater flow, which will give you cold water as you turn on your valve and will warm up as you turn on to full ON position. |
| Answer: | Yes, Elements of Design shower valves can be installed back to back by reversing the stop collar, see full instructions at_(link to Back to back installation) |
| Answer: | Your Elements of Design Shower valve is designed to compensate for any drops in water pressure, you can turn on your shower to the desired temperature, flush the toilet and open the lavatory faucet cold water valve, you should see a drop in the flow of your shower, but the temperature should be at the same range (+/- 4 Degrees) as set previously, also you may fully close one of the two screwdriver stops, upon closing any one of the two stops you should see the water flow stop altogether. |
| Answer: | No this is pretty much impossible to do and we do not recommend anyone try to do so. Straight supplies are used for mounting a deck mount tub filler and that is all we suggest you use them for. |
How do I find out if my valve is upside down?
| Answer: | First remove the handle and retaining collar #19 & 18 on fig 1 |
| Answer: | No this is pretty much impossible to do and we do not recommend anyone try to do so. Straight supplies are used for mounting a deck mount tub filler and that is all we suggest you use them for. |
If I wanted to change the finish on my tub and shower item can I purchase trim only?
| Answer: | Yes, Elements of Design has trim kits for all your shower valves. |
Do all Elements of Design shower heads come with a water flow restrictor if so is it removable?
| Answer: | Most but not all of Elements of Design shower head units come with a water flow restrictor, If you particular model number does have a water flow restrictor then it should be removable. |
| Answer: | Some Elements of Design shower tub combo’s do have hot and cold water shut off’s on the valve so depending on your model number you may or may not have shut off’s for further assistance have your model number ready and contact Elements of Design Inc |
| Answer: | your Elements of Design/ Eod faucet has a built-in mechanism that will protect you and prevent possible scalding by equalizing the incoming hot and cold water flow, in other words should the valve sense a drop in pressure on either the hot or cold water flow, the pressure balancing spool will compensate by reducing the flow on the opposite side. |
Warranty - Faucet [Care and maintenance] Does the Elements of Design Limited Warranty cover faucet seats and springs?
| Answer: | Elements of Design Limited Warranty covers seats and springs only if these have worn prematurely. under normal conditions your seats and springs should last you at least five years. |
What is the warranty for Elements of Design faucet?
| Answer: | Elements of Design provides ten year limited warranty to its original purchaser. |
| Answer: | Elements of Design provides one year limited warranty to its original purchaser. |
| Answer: | Elements of Design provides one year limited warranty to its original purchaser. |
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